Return & Exchange Policy

Return & Exchange Policy – McKie Splints, LLCWe do not offer direct exchanges. To receive a different size, style, color, or variant, you must return the original item for a refund (if eligible), then place a new order for the correct product.Eligibility for Returns:

Items must be returned within 30 days from the original purchase date.
Items must be clean, unused, unworn, unsoiled, unaltered, with all tags/labels and original packaging intact.
Custom or personalized items (including most made-to-measure splints) are non-returnable and non-refundable.
Original shipping charges are non-refundable in all cases.
Customers are responsible for return shipping costs.

Return Process (for Refunds or to Enable a "New Order" for Different Item):

Initiate the return by contacting us at support@mckiesplints.com to confirm eligibility and receive any needed instructions (e.g., order number reference).
Ship the original item(s) back to us for inspection:
McKie Splints, LLC
PO Box 242
Duluth, MN 55801-0242
- Clearly write your original order number on the package or include a note inside.
- Use a trackable/insured shipping method—we are not responsible for lost or damaged returns in transit.
Once we receive and inspect the returned item(s):
- If it meets eligibility (clean, unused, etc.), we will process a full refund of the item price (excluding original shipping) to your original payment method.
- Refunds typically appear on your statement within 5–10 business days after approval.
Place a new order for the desired/correct item(s) on mckiesplints.com at any time (ideally using the same account/email for easy reference).

Special Cases (Defective, Damaged, or Incorrect Item):Contact us immediately upon receipt at support@mckiesplints.com Provide photos/details if possible. Important Notes:

For questions or before shipping, reach out:
Email: support@mckiesplints.com

Return & Exchange Policy

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