Return & Exchange Policy

To ensure a smooth return or exchange process, please review our policy below:

Return Policy

1. Eligibility for Return:

   • Items must be unworn, unwashed, unsoiled, untrimmed, and unaltered, remaining in new condition.

    

   • Only clean and unused items are returnable.

    

   • Custom items are non-returnable.

2.  

   Return Timeframe:

   • Items must be returned within 30 days from the date of purchase.

1. Shipping Charges:

   • Shipping charges are non-refundable.

    

   • Customers are responsible for the shipping costs of returned items.

1. Return Process:

   • Ship the items to the following address:

      

     • McKie Splints, LLC
       PO Box 242
       Duluth, MN 55801-0242

    

   • Upon receipt of the returned items, your original payment method will be credited for the amount of the returned items.

Exchange Policy

1. Eligibility for Exchange:

   • The same rules for eligibility for return apply to exchanges. Items must be unworn, unwashed, unsoiled, untrimmed, and unaltered, remaining in new condition. Custom items are non-exchangeable.

1. Exchange Timeframe:

   • Exchanges must be made within 30 days from the date of purchase.

1. Exchange Process: Customers have two options for exchanges:

   • Option 1: Direct Exchange

     • Send your original order back to the address below, including a note with your order number or purchase order number, the email address used for the order, and the items you would like to exchange for.

        

       • McKie Splints, LLC
         PO Box 242
         Duluth, MN 55801-0242

    

   • Option 2: New Order and Return

     • Place a new order for the desired items.

      

     • Return your original order to the address above. Once received, your original payment method will be credited for the returned items.

   • For both options, any overpayments will be credited back to the original payment method, and if there is a balance due, an invoice will be emailed.

If you have any questions or need further assistance, please contact our customer service team at info@mckiesplints.com.