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Return Policy

To return items from an order,  the items must not have been worn, soiled, trimmed or altered, and must be in new condition to be eligible for return.

* Only clean, unused items are returnable.

* Custom items are not returnable.

* Freight charges are not refundable.

* Items must have been purchased within the last 90 days prior to the return.

* Customers are responsible for covering the costs of packaging and return shipping any merchandise. (items can be return shipped in standard envelope with stamps.)

Please ship the item(s) to be returned to the following address:

McKie Splints Returns
18 W 1st St
Duluth, MN 55802

When we receive the returned item(s), your original payment method will be credited for the amount of the returned item(s).

Please include your packing slip or a note with your order number and name so we know who to credit for the return.

Please email us at info@mckiesplints.com to let us know that you have shipped the items to be returned.


Exchange Policy


To exchange items, please ship the return item(s) to the address listed above.

Please include a note with requested item(s) needed for the exchange.

We will notify you with tracking information when the exchange order ships.

Alternatively, to expedite the exchange process, please place a new separate order for the replacement item(s) you would like. Then please ship us the return item(s) and the original payment method will be credited for the amount of the returned item(s).

 

Please contact us if you have any questions, or need assistance.

Thank you!

Kind Regards,
McKie Splints, LLC

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