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Return & Exchange Policy

Return & Exchange Policy – McKie Splints, LLCWe do not offer direct exchanges. To receive a different size, style, color, or variant, you must return the original item for a refund (if eligible), then place a new order for the correct product.Eligibility for Returns:
  • Items must be returned within 30 days from the original purchase date.
  • Items must be clean, unused, unworn, unsoiled, unaltered, with all tags/labels and original packaging intact.
  • Custom or personalized items (including most made-to-measure splints) are non-returnable and non-refundable.
  • Original shipping charges are non-refundable in all cases.
  • Customers are responsible for return shipping costs, unless the item arrived defective, damaged, or incorrect (contact us first for possible prepaid label approval).
Return Process (for Refunds or to Enable a "New Order" for Different Item):
  1. Initiate the return by contacting us at support@mckiesplints.com to confirm eligibility and receive any needed instructions (e.g., order number reference).
  2. Ship the original item(s) back to us for inspection:
    McKie Splints, LLC
    PO Box 242
    Duluth, MN 55801-0242
    • Clearly write your original order number on the package or include a note inside.
    • Use a trackable/insured shipping method—we are not responsible for lost or damaged returns in transit.
  3. Once we receive and inspect the returned item(s):
    • If it meets eligibility (clean, unused, etc.), we will process a full refund of the item price (excluding original shipping) to your original payment method.
    • Refunds typically appear on your statement within 5–10 business days after approval.
  4. Place a new order for the desired/correct item(s) on mckiesplints.com at any time (ideally using the same account/email for easy reference).
Special Cases (Defective, Damaged, or Incorrect Item):Contact us immediately upon receipt at support@mckiesplints.com Provide photos/details if possible. Important Notes:
  • For questions or before shipping, reach out:
    Email: support@mckiesplints.com 
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